Shipping Policy
How much is the shipping cost?
The price depends on the weight of product, the destination, the shipping method, and other considerations. Detailed pricing information is visible when placing an order.
Choose the correct destination, then select the shipping method, to obtain an accurate shipping cost.
Normally, after the order is paid, the warehouse takes 3-8 working days to process your order (except for pre-sale items). This includes preparing your items, performing quality checks, and packing for shipment.Please note that due to high volumes and extreme weather conditions, end-of-year processing and shipping times may be affected.
| Country | Standard Shipping | Express Shipping |
|---|---|---|
| Cost / Shipping Time (Business Days) | Cost / Shipping Time (Business Days) | |
| United States | $6.99 / 15-21 | $9.99 / 7-15 |
| Canada | $6.99 / 15-21 | $9.99 / 7-15 |
| United Kingdom | $6.99 / 15-21 | $9.99 / 7-15 |
| Australia | $6.99 / 15-21 | $9.99 / 7-15 |
| Europe (Partial)* | $6.99 / 15-21 | $9.99 / 7-15 |
| Japan | $6.99 / 15-21 | $9.99 / 7-15 |
| Others* | $12.99 / 15-21 | / |
Where can packages be shipped to?
onnook can ship to most countries in the world, covering North and South America, Europe, United Kingdom and so on.
Countries not shipped to include:
Aland Island, Ascension, Azores, Balearic Islands, Bouvet Island, Caroline Islands, China Mainland, Eritrea, Northern Mariana Islands, Somalia, Somaliland, Spanish Territories Of N.Africa, Yemen, YUGOSLAVIA, Zaire ect.
How does Onnook ship your order?
1.After placing an order, you will receive a product information confirmation e-mail;
2.After the payment, you will receive a successful payment confirmation e-mail;
3.After the order is shipped, you will receive a shipping information confirmation e-mail, contains tracking number, you can check the shipping state with the tracking number in https://www.17track.net/en or http://www.track718.com/en.
You can also check your order status by going to your account page.
What shipping methods are offered? And how long does it take to ship?
The total time it takes to receive your parcel is described as below:
Total delivery time = Processing Time + Shipping Time
Processing time = the time between when you place an order and when we ship it;
Shipping time = the time between when your order has been shipped and delivered to you;
Shipping time:
Pre-order products we usually send out within 30 days.
onnook has partnered with major international shipping companies including but not limited to DHL, UPS, FedEx, IB, and EMS to offer shipping methods.
What is customs tax?
Taxes apply for imported goods/services and is regulated by the country law. Onnook is not responsible for any tax charged on its products. The amount of customs taxes are depend on policies and tax rates applied per country. Please contact local customs for clear information.
Important Notes:
1.Certain items are prohibited by some shipping carriers. If your order contains these items for the shipping carrier you selected, we will re-route your order via another carrier to ensure it arrives safely. This may require additional shipping time.
2.All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.
3.Onnook ships all packages from our warehouse and distribution center.